FNB KYC should stand for **** your client-base

I recently opened a new account with FnB after being with Nedbank for quite a while. I changed because I thought FnB gives you more. I opened my account at the Longbeach Mall brand and provided all the relevant documentation for FICA (the documents I acquired that day so they were up to date).

All went well for for about a month and I enjoyed using features such as FnB pay. That was until about the 10th of February when FnB decided to for no apparent reason freeze my account. Since then I have been unable to access my money and had to make loans to be able to afford food and petrol to get to work.

I contacted FnB and they informed me that I need to submit a proof of address document that is less than 3 Months old. This is a document I already submitted when I opened my account. I don't know what *********** staff FnB have at their KYC department, but this is appalling service from a bank that I thought was one of the best banks in South Africa.

FnB, please give me my money back so that I can pay my bills.