FNB KYC POOR CUSTOMER SERVICE

I app**** for Youth accounts for my children in June, the bank then sent me and email to forward documents to the bank. Its now August, I've been calling the bank left and right speaking to and being transferred from one automated answering service to another. Are there no more humans working at the bank that can attend to our queries?????? Ive banked with FNB for years and I am DISGUSTED with the Pathetic service that I am receiving. No Customer should beg a bank to take their money. So maybe I`ll take my money elsewhere.