FNB KYC NONSENSE

Hi FNB,

I am extremely unhappy with the service from FNB.

I was never pre-notified that I needed to do any update on this homeloan account and when I actually intended on using the facility I was not able to, my private banker did not even inform me nor did I get any notification on my app that the excess facility had been locked.

This had impacted me negatively as I had made promises with the knowledge that I had the facility and it showed available on the FNB app as well.

When I did the secure chat I was asked to only send my ID & Proof of residence for both my wife and myself now I have to send this other form. Im not sure what else will be requested thereafter ???

Please can someone contact me to let me understand why I was never contacted for this information beforehand, you guys send so many spam notifications on the app to take up offers that no doubtfully form part of an marketing campaign but you guys don’t send notifications for important updates?