FNB KYC (KY Jelly?)

FNB put my accounts on hold without any correspondence, no email, letter, phone call, WhatsApp, nothing. I spent the entire day from 08:32 till 16:30 on the phone with various FNB departs getting shunted from pillar to post and back again. The KYC (KY Jelly? All the better to shaft clients with?) department apparently wanted documents but noone could say what documents. At 13:10 I was told to email copy of ID & proof of residence which I did. Round and round I continued I was still shunted. At 15:00 my wife and I went to FNB Centurion branch to beg for help and Sharon from FNB got the exact same run around before the call centre closed at 16:00 without resolution. KY Jelly put the hold on the accounts including my Access Bond but could not remove it and HomeLoans could not remove it because KYC placed the hold and they went back & forth blaming each other while me as a customer suffers a full work day lost not to mention financial impact from early settlement discounts I forfeit due to FNB incompetence & not being able to access MY MONEY. I have never experienced this level of idiocy in my life and I feel for the poor call center agents.