Fnb kyc for minor is bizzare

Tried opening an account for my daughter in the app everything went through and even ordered the card. Tried to transfer i was not able to, i raised it and was told to email fnbkyc. I did this and yesterday and took them an entire day to ask my daughter i.d ehich i find weird bcoz her birth certificate was uploaded, nevertheless i provide the i.d number and yet no one has gotten back to me and they probably going to send another email at 5pm requesting something just before they knock off. Also not sure what KYC is required for a minor at the age of 7years old. Please let me know if i should take my business elsewhere. PS. I work im the bank and i know the process and procedure for onboarding especially via app as it suppose to be instant especially for a minor that has nothing on her name as she is too young.