FNB / KYC/ FICA (ALL THE SAME TO ME!!!) = PATHETIC

I received an email on 31 August 2021 stating that i need to comply with KYC (FICA) within 5 days or risk my account being frozen. I contacted the KYC department and was given an email address where i could send the information required as stated in the email i received to. I sent the information the same day. On 12 September 2021 i attempted to place a notice of withdrawal on my one daughter's cash investment account which is linked to my profile. Both my daughters are minor's. I kept on getting a system error. I enquired via via chat on my app and was advised by the agent that i need to speak to the investment desk. The investment desk then advised me that it is a KYC restriction that was placed on the account and transferred me to the KYC department. The lady ( i did not take her name and i am so upset about it) i spoke to at the KYC department apologised and confirmed that they received my docs and advised that it would take 24 to 48 hours for the system to release the hold on my daughter's account. I attempted the withdrawal notice again today and it gave me the same error. Made contact again and was advised that they never received any KYC docs from me, last was in 2014 and that i need to resubmit before the hold can be uplifted. I have confirmation that i submitted in 2017 as well. I was advised this by the FNB agent on chat via the app as i enquired again via chat why i was still not able to load the withdrawal. the response from the agent was that i need to make contact with the KYC department. After many transfers to the KYC department and many attempts to speak to them i have given up and am hoping that this complaint via Hello Peter will get me the assistance i need. I have a similar account for my other daughter and her account works fine, no holds. Their initial email stated that my account will be frozen within 5 days if i do not comply. It has been months and yet FNB chooses to freeze my 8year old's investment/savings account. I made contact with the KYC department on the 12th and the response received then versus what i received today is completely the opposite. The excuses received from the agent is that it is different departments. I do not care, to me it is FNB!!!! I AGAIN SENT THE EMAIL WITH THE DOCUMENTS REQUIRED AS STATED IN YOUR EMAIL TO ME TO THE EMAIL ADDRESS I WAS PROVIDED WITH. PLEASE UNFREEZE MY DAUGHTER'S SAVINGS ACCOUNT ASAP AS SHE WANTS HER MONEY IN TIME FOR HER BIRTHDAY!!!