FNB KYC employees not doing their jobs!!!

After numerous amounts of e-mails (2 months long) to FNB KYC - with my personal documents requested by them attached - to FICA my FNB Bank Account and numerous online complaints, FNB still haven't verified my Bank Account and want to block my bank account now. I cannot visit my nearest FNB Branch or phone FNB because I am working away in Australia since Dec'2022, which I have told them before. My physical address is thus an Australian address I supp****, untill April 2028 when my Work Visa expire for Australia and I return to South Africa, although I am also still a Citizen & Permanent Resident of South Africa. If FNB block my Bank Account for payments, I will not be able to pay my Isuzu on finance at Wesbank which would cause huge problems. I hope that Hellopeter can assist me with regards to this matter because I cannot find a solution.