FNB KYC Doesn't know if they're coming or going :)

KYC department is confused

I get notifications and missed calls from FNB advising me that they need info. When I answer and tell them I'm in a meeting, please call me back in an hour - I get no call returned.

When I manually call the KYC department to give them the info - they advise that no KYC is outstanding on my personal or business accounts.

FNB has now decided to restrict my accounts because of outstanding info - but they provide no means by which I am able to provide this info.

Visiting their internet banking website shows no KYC documents needed for upload.

Hopefully FNB can figure out their workflow around this