1 reviews | Active since Mar 2014
FNB KYC department poor service
FNB KYC department providing POOR service FNB sent me an email for FICA documents etc to be sent to ********** for my 11 year old daughters savings account. I have now done this 3 times already, but still get emails requesting for the documents as well as confirmation that her account will do changed to a different account if not received by end of March 2018. I have now already been holding on the phone for 45 minutes, with absolutely no response.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***F.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***F.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
*** (option one)