FNB KYC Department is useless

I recently started my own business and opened up everything online and I personally bank with FNB so decided to create my business account with them also. It should take around 5 business days and I sent the documents needed at the time to start everything. After this it became an absolute disaster with the most *********** KYC process. I've sent the documents required 9 times but then I get another email please send the documents then I send it again still no joy!

When one phones and complain the matter will be escalated but then 2-3 days pass still no joy the account is still frozen cause they need the documents WHICH I HAVE SENT 9 TIMES!!!!

You can log a complaint and apparently someone will phone you back in 24-48 hours, that does not happen. This is the worst experience I ever had and would advise anyone opening a business account to use someone else cause I started the process 3 Sep and it is now 5 Oct and still ACCOUNT IS FROZEN cause I must submit my documents.. I was even told to go to the branch but why must I drive if I can do this electronically?!

Really USELESS service as the KYC department can't be spoken to directly so lets see the matter is now ESCALATED for the 100th time. I am contemplating closing all my accounts and move to a different Bank any suggestions?