FNB KYC department ***********

I opened a FNBY account for my daughter. Then received a email from the KYC department that I must submit proof of adress, My ID and my daughters Birth Certificate. Wich I submitted the same day, 14 October 2021. Now I thought everything is fine, but when I wanted to money into that account it has a KYC block on. So now I am very upset and think I will take this matter further to the onbudsman as I phone FNB and was put through 3 times to different people. And still I have the same issue. I even subitted the required documents again.