FNB KYC Customer Service.... what a joke!!

I recently opened a new account with FNB after being with Standard Bank for quite a while. I changed because the FNB consultant who was advertising premier banking services at our office park made me realise that FNB gives you more. i opened the bank account and I submitted all the relevant documentation for FICA (the docs were up to date)

Everything was fine as I was enjoying their bank services. Two weeks ago, I received an email from FNB KYC department requesting for my prof of residence and ID. I sent the documents but my proof of residence was not clear,so they sent me a form to fill and they said that they will withhold funds from my account if i do not send the document ithin 24 hours. After 8 hours, my funds were withheld and its been a week since I have Been unable to accees my money.

Now I try to call FNB KYC department and they do not pick up their calls. I have to hold for an hour. I dont know what *********** staff FNB Have at their KYC Department, but this is appalling from a bank that I thought was one of the best banks in South Africa.

FNB, please do me a favour, give me my money baack so that I can pay my bills. I also want to close my bank account