FNB KYC

I am hoping this platform will allow me to speak to someone in the FNB KYC department. I've been on the line for the past hour, spoke to 15 different consultants and no one can help me, I ordered an additional credit card for my husband from my existing credit card. It was placed on hold through the KYC department because they needed a copy of his ID to verify that he is the card hold. This information was sent through last week on the 2nd of April 2020. This particular department responded and confirmed that they received the copy of the ID. The card has been blocked off my banking profile and is non active at the moment and i am not able to speak to someone that can actually help me, I am frustrated with the fact that this team of bankers are just not available, this certainly gives FNB a bad name and at this stage i am contemplating on moving banks. There slogan is how can we help you but no one is willing to help and go the extra mile just to get one simple thing removed.