FNB KYC

FNB is very unresponsive and has no respect for its clients. My account was put on hold two weeks ago because of KYC document requirements. I submitted by email the documents which you are advised to submit when you call their number. After a week of waiting I got no response besides the automated email which informs you that the documents have been recieved. No one bothered to get in touch with me and it was only after I called again that I was told that I needed to submit another document which I have since done and once again have recieved no feedback on. If that wasn't bad enough, I have used their messaging platform to try to communicate with someone to assist, and I have also emailed numerous people within the bank and all the communications are ignored. All the while my account is on hold and can not access my funds. This is not the first time I have experienced problems with FNB. Whenever I send a request by email or their online platforms it goes unacknowledged and when eventually there is some acknowledgement I have to keep pushing the consultant until they eventually fulfil the request which often takes at least a week for the simplest transaction. Customer service is dead at FNB!