FNB KYA Department is useless

I have never had such horrible service in my life. I had app**** for a kulula credit card inwhich FNB is running it. Everything had been sorted out and i even received my card from FNB's delivery partner. Yet kulula says the card is blocked due to outstanding KYC documents which i had sent on the 3rd of July!!!! This application has been on hold ever since!!! I have called numerous times and each consultant logs it to the KYC department which is completely useless. How does a single department take more than 2 weeks to update residential and id documents? Its ridiculous!!!!!

I have reference after reference/ automated mails one after the other. I even emailed FNB complaints department, i received a call from one of the consultants who said they will escalate it. Another 48 hours and nothing has been sorted out. Completely useless bank, my ratings for this bank have become so low that i have reconsidered opening my toddlers account with them!!! The funny part is, they do say that they have received my documents, so tell me, do you want to frame it in your office or actually capture it?????

I have sent emails on the 2018/06/26, 2018/06/28, 2018/07/03, 2018/07/06 (Reference SI ********** 511060), 2018/07/14, and now i left with no option rather than to come to hellopeter and every single social media group.

Please get this sorted out immediately as i cannot wait another 60 years for FNB's KYC department to be competent!!!!!!!!!!!!!!!