GB
Gigi B

1 reviews | Active since Dec 2010

24 Nov 2016, 07:31

FNB Kulula Credit card

<p>Having been trying for more than a week to unlock my Kulula card with FNB due to Fica. Sent all the documents on the 17th and they are now asking for them again. Call centre says I can't go to a branch and do it and now I get an email saying go to a branch. WHAT IS GOING ON????</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Nov 2016, 08:13
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)