FNB Kulula card failure to deliver

My credit card expired in January 2015 as did the subsidiary, my son. Getting his renewal is Mission Impossible - they called him on 12th December - could not get hold of him and that was it - no further attempts, no notification to me, the primary card holder! All my attempts to get the card have been met with false promises or total incompetence by call centre staff. Every promise to rectify the problem has not been delivered and i am still battling. Now UTI their courier company are messing me around and proving to be even more ***********, if that is even possible, than the FNB kulula Call Centre staff. Time to move my business i think????? Kulula are you even aware as to how FNB is tarnishing your image because they are operating under YOUR name and NOT theirs???? Suggest you do some serious checking as to customer satisfaction - you could get a nasty surprise! THE WORST of the entire effect is my son works at FNB so how come they are so *********** they cannot even recognize it is staff and get the card to them?? FNB your staff SERIOUSLY need customer service training.