FNB Kroonstad poor service

I am banking with FNB for the last 15 years and my salary is paid into my bank account by cheque as my Employer use cheques to pay us, then the bank was asking for a payslip which I then provide. Today when try to bank my salary all of a sudden they want a reference number and to add insult to injury, the bank has now all of a sudden nobody to approve the release of my cheque. This needs to be sorted out ASAP. I will close all my accounts if this is not rectified immediately. After the complained was send to FNB they phone to tell me they cannot help me I must go and see the Bank manager, what a generous response!