FNB Kriel unfair treatment

I went to the Kriel branch today just before 10 and got a ticket number 6, there was no one to assist us at the front desk so we printed the ticket ourselves. We then went to sit down by the waiting area to wait for the people that were being serviced at that point in time. We sat there for over 45 minutes with no on interacting with us. Eventually these other 2 ladies come in with ticket nr, there to open a bank account as well and they were let in before us because they supposedly had an appointment. We eventually called one of the ladies who has been walking passed us the entire time we were there and only then (after 45 minutes) were we informed that we needed to book an appointment. There are no signs anywhere in the branch stating that we needed to book an appointment. The service/or lack there of that we received today has left much to be desired