FNB Kloof making me jump through hoops instead of being efficient.

I went to FNB Kloof today to cancel my overdraft facility on my business account as I don't need it anymore. I show the consultant at counter 4 my ID and the thumb print machine verifies that I am the MD of the business. She disappears for a while and comes back to tell me I need to type out a letter on a company letterhead and email it to the business banker at the branch where I opened it. She gave me the cell phone number of the manager. Wow, so something that could have taken a minute or two (Cancel a R3000 overdraft facility) to cancel they instead make me jump through hoops to get something simple done. I can't wait for Capitec to start business banking, I will be moving all three of my business accounts to them, as I have already moved my FNB personal account over to them.