FNB kindly reverse back my money.

I have been trying to get ewallet reversal for the past 3 weeks and I am extremely disappointed with FNB as I have been their client since 2014 and never had any problems until now.

I sent an ewallet on the 15 May and the recipient surprisingly could not withdraw.

We spoke with the consultant telephonically in the George branch and she advised that there are issues with ewallets and they are now trying to introduce/use the easy zero accounts.

Ewallet was blocked and we were advised to wait and then do reversal or she must go to the branch to take the card

When the recipient went to the branch to get the card the balance is R0 and now they advised that for us to get the funds back IF THEY ARE STILL AVAILABLE we need to pay R350 penalty fee.

Now we have new information that the number I sent the money to belongs to someone else but funny enough the intended recipient received the SMS but could not withdraw.

We have been to more than 3 different branches and no one seems to be able assist.

I need my R1000 back refunded to my account ASAP