FNB Killed my business

FNB destroyed my business before it even started. After promising to open a business account within 48 hours it failed to deliver after 2 weeks i am still waiting for a business account and have submitted all the documentation in time. My customers could not pay me thanks to FNB. I regret choosing FNB and will not recompensed it to anyone. They promised to escalate it and give me feedback before the end of today. I am still waiting. I call them everyday and they keep on telling me that \ Your account will be ready by tomorrow". I opened this account online on the 21 January. I also went to one of the branches in Carlton Center and they could not help me they gave me a phone to call the people i call everyday that keep on telling me that my account will be open \""tomorrow\"". Thanks to this delay i have lost R18 000 for my small business. """