FNB KENILWORTH CENTRE, MOST UNHELPFUL BRANCH!

There is no zero star, so I had to up my rating to one. FNB has left me biting my tongue several times. I made a payment, once only, to the other useless organisation, THE COMPENSATION FUND. The money was deducted twice and I immediately went into the FNB Kenilworth Centre branch to take proof of me only submitting payment once. The consultant agreed with me that I only made payment once, but the funds were deducted twice, R14211-00. They were unable to assist me in getting my money back from the compensation fund and advised me to call the fund directly. Two months and counting, still no funds returned. FNB failed me as their client. They didnt offer any assistance, they were very quick to tell me to call their helpline who in turn told me to go to my nearest branch. Thanks for nothing.. it is not the first time. AFTER several times of your bank refusing to assist when I needed your help the most, I am forced to move my business account else where. Several people sitting in your Kenilworth Centre branch, were bitterly unhappy with the way they were being dealt with by the lady who comes to the door to ask us how she can help us,, only to end up not helping us!