FNB keeps your money so secure you can't acces it.

I have an account with Cheque Account with FNB which has a savings pocket and I use to be able to transfer back and forth, just to put aside money I intend on using at a later stage in the month. FNB put a hard block status on my account which I save money on the side. I can not access my money let alone close the account. I have called call centre ,I went to the branch as instructed and my matter was escalated. Its Friday now and my savings pocket has been blocked for over a week if not more, money can go into the account but not out, it is not a fixed account.