1 reviews | Active since Oct 2015
FNB - keeps on charging me card replacement fees
So the SAGA continues. 16 June I posted on Hello Peter that FNB lost the card I ordered (I paid a replacement card fee for) and they stopped the Temp card (I also paid for). I went to the branch and was once again charged for a new card and temp card. After numerous calls from FNB they agreed to refund me the 2 card replacements fees.
Monday I eventually received an sms from FNB to collect my card. WOW ONCE AGAIN FNB Charged me a card replacement fee
Good day Tanya,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Points of Presence who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good day Tanya,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Points of Presence who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)