1 reviews | Active since Jun 2009
FNB keeps failing me with no sms notification
I HAVE ALREADY RAISED THIS MATTER. WHY DO YOU KEEP FAILING? WHAT DO I NEED TO DO TO GET ALL SMS NOTIFICATIONS? WHY IS FNB SO USELESS? Yesterday 15 Oct 2018 NO SMS NOTIFICATION for my salary. I emailed Catherine to inform her as she asked me to do that next time i don't get sms notifications. Yesterday again i swipped my car for over R100 and up to now i still NO SMS NOTIFICATION. This morning my debit orders went through and still NO SMS NOTIFICATION. This is ****ing off, i pay bank charges and stop failing me!!!
Good day Thabisho,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Sales and Service Contact Centre who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Thabisho,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Sales and Service Contact Centre who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)