1 reviews | Active since Oct 2016
FNB keeps disappointing. Don't switch. You will not save.
I have switched from ABSA to FNB last year. Since switching I have had numerous problems with FNB, from cancelled debit orders I did not instruct to bank statements lacking transaction history.
When I switched I had to produce FICA documents, as we all know are required. This included proof of residential address.
Today, when printing my statements, I see for the first time that the statements reflect an incorrect address! How is this even possible when I produced the FICA documents?!
My partner passed away in October last year. I need to provide my address and bank statements to my lawyer for the handling of the estate. How will I prove that I lived in this address when my bank statements are wrong, because my bank is ***********!
I have tried reaching out to FNB on the secure chat app, requesting a call with a banker, but I don't receive service.
I need new bank accounts, with transaction history as it appears, but with MY ADDRESS!
FNB, you have disappointed me so many times, I regret switching, because I am certainly not saving. Not saving peace of mind. Not saving service. Not saving!
I urgently need you to fix this. And with my partner dead, who will provide proof of residence if you need this again?! I need you to fix YOUR MISTAKE. AGAIN.
Although someone responded on the chat, the issue was not rectified, my address on the statements not corrected.
I have tried their chat again yesterday, requesting proof of family banking. I have not had the courtesy of a response.
So, FNB:
1. correct my address. I have provided you with FICA documents when I switched, as you requested this from me, yet YOU failed to capture my data correctly. This is on you.
2. I need proof of family banking, as per my request to you yesterday.
3. call me. This is not a request, but an expectation. you claim to offer good service. So offer it.
Although someone responded on the chat, the issue was not rectified, my address on the statements not corrected.
I have tried their chat again yesterday, requesting proof of family banking. I have not had the courtesy of a response.
So, FNB:
1. correct my address. I have provided you with FICA documents when I switched, as you requested this from me, yet YOU failed to capture my data correctly. This is on you.
2. I need proof of family banking, as per my request to you yesterday.
3. call me. This is not a request, but an expectation. you claim to offer good service. So offer it.