FNB Keeps Disappointing

Item: FNB (First National Bank)
Rating: 1
Author: Freddy K

I have used FNB since 2012. Reallly disappointed at the decline of their service. I will post this same complaint on all my social accounts as i have a large following.

The support keeps declining and there is really no reason to upgrade to Private Wealth cards etc.

I am still awaiting a R9999 refund for a block from car hire which was confirmed as lifted since the 18 May

My private banker never responds to emails

I ordered a card but still dont have it Couple this with the regular money disappearing from charges from who knows what?

Currently on the market for a bank that can attend to all these requirements and i can shift my salary account there.

Not to mention, even homeloans suck with FNB. How do i get a better rate from a bank i have never banked with. Really horrible!!

Helpful (0)

Replies (2)

Freddy K's updateReviewer Update

11 Jul 2024, 13:43

Hello i did send relevant emails..and still your team is strugging to keep. Clearly you guys have too many customers

Freddy K's update11 Jul 2024, 13:43

Reviewer Update

Hello i did send relevant emails..and still your team is strugging to keep. Clearly you guys have too many customers

Freddy K's updateReviewer Update

24 Jul 2024, 14:57

3 weeks later since my first interaction, all i receive from FNB is an automated response and a Prvate Banker who is really ***********. Utterly disappointed with FNB at this point and will switch to a new bank as soon as i arrive in SA.

Freddy K's update24 Jul 2024, 14:57

Reviewer Update