FNB keeps deleting my "Bank your change account"

<p>I despise your bank and your employees(Premier employees of all) who keep making up excuses when they don't know what to say, few months back my "bank your change" was deactivate without my permission, you people took two weeks to investigate, only to tell me it was a system error, activated it again, now it's been deactivated, without my permission again. And people don't know what the hell is wrong.. I can't be calling you guys to complain every month, it's totally unacceptable. Change your ways...</p>