FNB keeps charging me monthly charges for an account I am not using!

I am so fed up with FNB! Last year I reported that my Aspire Fusion account gets monthly charges yet I am not using it. I stopped using FNB and changed banks because I was not happy with the service I’m getting, basically the consultant that assisted me with opening the account sold me lies.

I then spoke to someone else after I wrote a review on Hello Peter and the lady assisted me with pausing/suspending my account so that the monthly charges don’t accumulate while I work on paying the overdue amount off. Yesterday I logged in on my app and I was shocked that I have been charged R120 for the month of February. I called and I was placed on hold, I got cut off and no one called me back.

Please remove the R120 charge because I haven’t been using that account for months now. I am currently unemployed and cannot afford to have this amount increasing. This is really bad because I have just started paying a little amount as I am working to have this account paid off and closed.