FNB keeping worried customers in the dark

My credit card details were used in a *****ulent transaction. The matter was reported on 6/8/23. To date no one has called me or provided any feedback relating to the case. I have spent a over R300 in air time just to try and reach anyone in the ***** department. When I finally managed to speak to an agent I was transferred 4 times leading me to end the call without assistance. I have logged 2 complaints begging for some sort of feedback as the amount was loaded onto my credit card profile and I wont be able to settle the amount come month end should the case go against me which I really pray wont be the case as I was ******. Not pointing fingers or making allegations, but I know of 3 other people where the same thing happend, all with brand new cards. I havent even used the card for OTC transactions. This complaint is my last resort before escalating it to the Bank Ombud as I have no idea what is happening, how the process works and the waiting is killing me. Hopefully FNB will react on this complaint. As per the email notification their agents would deal with the complaint within 24-48 WORKING hours. I am still waiting. I work in a customer based environment where we have 2 hours to deal with customer complaints. Maybe time to take my business elsewhere.