1 reviews | Active since Jun 2009
FNB keeping payments in limbo to maximize interest
FNB to FNB transfers are proving to be a nightmare. I made a payment on 1 September 2018. This has still not reflected by the 5th September 2018. When I call them to enquire I get told that it takes 24-48 hours to clear. I has taken more than 48 hours excluding the weekend when this was done. Skimming on interest is what is happening there. An investigation should be conducted on such practices.
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***