Fnb keep wasting my time

<p>Hi im a fnb private klient but and pay a lot for the account but thats not my complaint my complaint is about fnb wasting my time and letting me down when i need to use my account,to do any transaction online fnb sent out an otp "one time pin"to your cell phone and without that pin no transacions wil take place,thats a good securety maesure?not if you change your cell nr and want to change the route of the otp to your new nr,when i changed my cell nr i went to the fnb branch in mosselbay langeberg mall did the change, so i thought ,to my dissapointment my otp'went to my old nr again so i called fnb customer care and all they told me was to go in to the branche ones again so i took of at work and went to see them for a second time to change my sell nr and told them to delete my old sell nr on all the appl and everything but thats very difficult i see cause i think the first 1 or maybe twice my otp came to my new nr and afterword nada,niks nothing,my otp's went back to my old nr so i called customer care again waisting my airtime ones more just to be told to go to a brance my point is that they always tel you that they have al the new tech to save you time and money but went theres an immediate ploblem your stuck and they tell you thats the rules sorry even after visiting them not ones but twice for the same problem i think i had enough and are closing my private bankers account with them i cant keep wasting my time if i stuggle with the same problem for months now,first national bank please close down your cutomer care call centre it doenst work your just waisting my airtime to call in and tell me to visit your branch!!!!!</p>