SM
Sekhonyana M

1 reviews | Active since Mar 2018

07 Sept 2018, 09:55

FNB keep on being Pathetic as Bank. You suck ass

I do not know if all the time in order for something to work at FNB we have to come running to HelloPeter. This is the 2nd time this happens where I am trying to buy something and my card does not work. Guys this money you have does not belong to FNB, its our money as customers. I want to use it whenever and however I feel fit. If you as a service provide cannot provide the services please let ABSA, Netbank, Capitec or Standard bank do the job. Why the ****** hell are all card saying our pins are invalid. This is beyond pathetic. It is the most basic thing you got messed up.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Sept 2018, 11:32
Official

Good day Sekhonyana Molapo,

Thank you for bringing this matter to our attention.

I am disappointed to hear that your previous complaint had not been resolved.

Your previous complain had been reviewed and i had been noticed that an email was sent to you on the 26/03/2018 at 09:40am requesting that you provide your id number, account number and contact details in order for you to be assisted.

Please provide the requested information in order for the matter to be investigated.

Reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)

SM
Sekhonyana M's update07 Sept 2018, 11:41
Reviewer Update
Providing ID number and bluh bluh does does not resolve being on the till to purchase something and your card is not working. Get it right. Customers should be able to use their money whenever they want to, not when FNB is done fixing its technical error. This happens way too often. Maybe it is time you fix the basics instead and of all these technological innovation ****. What's the use of innovation if your basics are not working. I also send someone Ewallet this morning they still haven't receiver the money. What the hell is wrong with this bank?