FNB *** SERVICE

This must be a Joke so FNB upgraded my normal Ewallet account to Ewallet Extra. This is how that Ewallet works you must constantly have airtime to ACCESS YOUR FUNDS. With Ewallet Extra you dont get a SMS to notify you that money has been send to you NO NOT ALL!!! in order For you to Know is to actually go on to *120*277# Then a Pin will be send to as with the Ewallet Normal you get a sms with Pin no need for airtime. Joke of the Weekend they also have a 24hour HELPLINE IT SAYS HELPLINE. On Saturday evening was the worse i Called Over 4 times Using my Cellphone the first agent told me that i Do have money on my Ewallet account however cant access it because my profile is blocked Jesus Christ i called Friday Morning and the Agent i spoke to on Friday Forgot to mentioned that my Profile is blocked. So my cousin calls the Helpline the Sender then she was advise to tell me i should call back the will assist me by releasing my Funds. Well there me Stupid calls back a Guy assist me telling me i don't have money in my ewallet account so now im ASKING the Idiot for the Team leader/ Supervisor or Manager in charge i was Told sorry Sir we dont have such. Now i'm wondering am i through to the right company, i then requested that he calls me back because seriously since Friday ive only invested in Airtime to get my Funds that was send to me. Asking the agent to call me back he then told me Unfortunately sorry sir we cannot call you back because its a Inbound call centre, Now im asking the agent then how the hell are they of any help because i have exhausted all my airtime by calling them he tells me he doesn't but he cant help and disconnects the call. Attempt no4 got airtime again Now really call back spoke to another Agent Dear Heaven the agent tells me i do have money in my account but i can only get it the next day and the call gets disconnected so i check if my airtime might be finish not at all because i still had a balance of r15. So Today im calling 23/04/2019 calling requested for the manager a team attends to the call but Guess what she keeps on putting me on Hold of MUTE whiles im Busy explaining how GATVOL and Disgusted i am with they SERVICE. So Please SOUTH AFRICA in future if we want to make Use of INSTANT CASH SEND rather consider other banks or make use of SPAR which you can Withdraw at your NEAREST STD ATM or PEP withdraw at your NEAREST ABSA.