Fnb *** bank ever

Last week I complained about the fnb ***** department.they sent me an email and premised me that they will contact me,which they never did.today when I phone the complaints department they promised me that the matter would be resolved today.i've been expecting their call since this morning.I've taken a decision that I don't wan't that money anymore.because when I asked for the address of their ***** department.they told me that "there is no exact address"which means the ***** department is working on the streets.that has shown me how unprofessional is that for a big bank like fnb