FNB - JUST USELESS SERVICE

On the 22nd February 2018, I had a smash and grab incident and had to cancel all my cards. I had opted to have my cards delivered to the Carnival Mall branch, as I thought that it would easier. Well I guess not. My cards were delivered to the branch on the 02 March 2018, I only received notification of delivery when I called the premier suite on the 5th of March 2018. I then proceed to collect my cards on the 8th March 2018, only to realize when I got home that only my cheque card and petro card was delivered. When I called the Premier suite on Friday, I spoke to a Victor, who advised that the credit card was also delivered to the branch. I requested that I want a new card issued and the card delivered to me. Victor was suppose to call me back after 4pm on Friday to verify all my details. Today is Monday and I am still waiting for his call. I tried calling the branch on Friday and again today, but the phone just rings continuously. Is this the type of service that FNB offers? Is it that difficult to get new bank cards. I need to transact using my credit card but it is inactive.