GC
Geoff C

1 reviews | Active since Jul 2011

28 Jun 2016, 12:38

FNB just upgrades accounts with no alternative

<p>I got an email from FNB stating that they are upgrading my savings account to a Gold Cheque Account.</p> <p>The Savings account costs R6 per month<br />The Gold Cheque Account costs R100 per month</p> <p>I already have a cheque account with FNB, now I have 2...</p> <p>I have contacted the call centre, visted the branch and contacted Premier Banking.</p> <p>There is no alternative account, FNB no longer has savings accounts!</p> <p>FNB how can you automatically upgrade accounts and not have a savings account alternative? Banks ask us to save, but make it impossible.<br />I'm very dissapointed, I have exhuasted every avenue available to me and I have to settle with 2 cheque accounts with a higher monthly account fee - This is not helping me, but I'm sure you're happy to get an extra R94 per month from me.<br />Very dissapointed </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jun 2016, 13:56
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 950911

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)