FNB just the same as the ANC! Out here robbing the nation

On the 24/05 I had my bicycle and GoPro ****** from inside my gran's yard. I was gutted as the the theft happed on my gran's property and she is 93 yrs old, anything could have happened. Guttered that my possessions had been ****** but so relieved that nothing had happened to my family and knowing that I was insured! I submitted all requested documents for the claim and after numerous not rep**** to emails, I finally got a response back and I am flabbergasted to learn that my claim had been REJECTED. On what grounds? Without the correct evidence been collected by you as the insurer (FNB) without an assessor been sent to the property to assess the property. I feel as if the rejection is UNJUST, UNFAIR and UNSUBSTANTIATED!

Further to this I was told that for me to dispute the outcome, I have to wait 3 days for the rejection letter to be received and within that, will be the process for the dispute. It is now 7 days later and still no rejection letter has been received in order for me to dispute the outcome. Once again my emails are ignored for days on end, I still have not received a response from Tumelo Pilane, who was/is my claim handler.

What am I paying for if my claim, unsubstantiated, is rejected without knowing the facts? What is the purpose of having clients wait 3 days before receiving a rejection letter? And is then not even received after the 3 days, anyway. Why do us clients have to beg, plead and send numerous emails and make dozens of phone calls before we are assisted ...and even then - we are not! What is the point of having insurance for unforeseen circumstances, for our claims just to be rejected, unfairly so!

I NEED the rejection letter to be sent to me ASAP in order for me to log my dispute.

Further to this, I have started enquiring with the ombudsman, as again I believe my claim was dealt with unfairly and without knowing all the facts before simply just rejecting it.

I would also like to be reimbursed my installments as I am gladly taking my business elsewhere!

I feel as if FNB has just heartlessly ****** me, and has no remorse for doing so, so much for your slogan - HOW CAN WE HELP YOU, when it should be HOW CAN WE ROB YOU!