FNB JUST TAKES MONEY OFF YOUR ACCOUNT AS THEY WISH

I have a platiunum card with FNB. one of the perks are you can use the slow lounge in airports twice a month with one visitor on your name. I used this facility in OR Thambo airport on 27/12/2016. at the lounge it had a sign that you must have a CREDIT CARD or PLATINUM CARD to get free entry etc. I used mine and R250 had been debited. one arrival back to JHB I went to Meyersdal and spoke with Riaz to find out the terms have changed to use the lounge. no one was informed and the adverts in the airport are incorrect then. I have been waiting since 06/01/2016 for my money to be refunded without reversal fees. I got a call on 21/01/2016 to say it will reflect in my account within 48 hours. we now on the 26th and nothing is reflecting.<br> <br> how can FNB just deduct money off one's account - firstly without a sms being sent to show this. secondly have such a delay and fight to get the money returned. thirdly to not keep to your promises. and fourthly what am I paying for to have a platinum card if you now need to have a credit card to enter the slow lounges and all the people who signed up for platinum and don't get the perks and just have money deducted.<br> <br> all lies. JUST SORT IT OUT!!