FNB - just not worth it anymore

kindly note the private banker was cc'd on initial correspondence.I have an incident where the debit order for my new homeloan was done before the salary hit my account. I then tried to change the date to about 2 days later in the month I was then told that it should be aligned to salary date so no change, I asked for the excerpt of the homeloan T's and C's for this, I asked 3 times, excerpt sent does not mention salary/ payslip. further to that I made mention that the current date of debit order is not aligned to salary date as per payslip, this seemed to go over the head of the person responding as the response to the mail where I ATTACHED MY SLIP was that the date can't be changed, it must be aligned to salary date - THE CURRENT DEBIT ORDER DATE IS NOT ALIGNED TO SALARY DATE AS PER MY PAYSLIP ATTACHED TO THE MAIL BEING RESPONDED TO, not a keen eye for detail here. the level of unprofessionalism is really not worth paying the fees for private clients, I am currently making enquiries to move my debt including credit card to another bank, it surely can't be as ridiculous as this. this isn't the first time FNB has done similar to me, regarding my first loan application around 2015/16 - FNB on the second assessment - AFTER I HAD MOVED IN TO THE PLACE - decided It was to be rejected, when I sent the email saying I was moving to Nedbank who were happy to provide with what I needed, suddenly the FNB loan was miraculously granted, how interesting...