FNB just not up to it.

If you have endless time to waste, call the FNB line. Some ****py answering machine will waste your time, and direct you to a worthless robot. You will be directed round in circles and then be put on hold because "we are experiencing a high volume of calls" (not surprising when you consider how FNB operates).

Finally I got through to someone really helpful, but oh dear - I wanted to rate him as excellent (below) but there is no 'send'. Another FNB failure.

Dear We at FNB believe that solid relationships and consistent dedicated service are the ingredients that position us to best service your financial needs as you journey through your life stages. In this regard, we are continuously looking for ways to improve our service and your input is critical to help us maintain these standards. Based on your interaction with Mishasha Arivhadivhi on 05 May 2026 at 10:39, how satisfied were you with the interaction? Please click on the number below which reflects your experience with us. This will create a new email that will serve as your response. We welcome any additional feedback and comments you might have. Then simply select Send.