FNB just not cutting it - Verification of card made too difficult

I have a business account with FNB. I have recently been trying to get my Samsung Pay activated on my device so I can use this function. At 1st I called in with the expectation to get the help required. So far each person that answered has to date not helped me at all. I even requested a manager to contact me to no avail. How difficult is it to just get this done?? My Discovery card was sorted out in less than a min! How is it so difficult to just verify my card so I can use this service?? Surely it can't work like this! Come on FNB, get it together...