FNB just loves taking customers money.

So not do draw out this complaint. In short I requested my account be downgrade from a private clients account to a gold account. I did request this on no less than 3 occasions in September. I confirmed with the consultant that the monthly service fee is charged in advance i.e. 1 October service fee is for the month of October. On the 1st of the month I was charged for the month private clients account fee, FNB only came around downgrading my account to a Gold account, in which FNB proceeded to charge me again for the Gold account. I have asked since then that the original service fee be reversed however I am only being ignored. This is not the first time I have had a dispute with FNB regarding excessive service fees. FNB only cares about what they can make and no longer cares about the customer.