Fnb just doesn't care. Electricity a huge issue!!!

I bought electricity 1st February and didn't receive a token. This issue has been going on and on. I keep getting told someone will get back to me. Only people calling me is to upgrade to private client, but no one resolves this issue. How do you want me to invest being a private client if nothing gets resolved. I mean this is a R700 purchase. All that gets said is sorry for the inconvenience. That doesn't help me with R700 worth of electricity. How do I know I can trust my banks app. Fnb obviously doesn't care enough as its one client. Ridiculous really. I mean what if someone bought that amount and it was their last money. Would you let that person wait 3 weeks for their electricity. This should be a priority for fnb as this is a basic need.