FNb just doesnt care about their clients.....

There should be an option to give zero stars....and I think the only reason why I am complaining now is because bad reviews annoy them! Because it definitely doesnt help. It has now been 5 months since I complained the first time, my issue has STILL not been resolved! I recently received an email for them asking to send identification documents for verification, which is something they tell you not to do, and when I told them I cant send documents like that, they just send me the same email again, and now my issue is standing still again. So I have had a phone call after every hellopeter complaint, but every time it is someone that cant help me but the will escalate my issue, and then nothing happens, atleast this time instead of a phone call, I got an email, but still nothing happens. I have been by fnb for many many years, and I have never been so dissapointed by their service :(