FNB just couldn't care less

I recently had an issue with a personal loan from FNB. I followed there instructions to resolve the issue but when FNB had to do something, suddenly they were "unable", translation unwilling to help.

My private banker logged a complaint on my behalf and I logged one as well. It has been 3 weeks. After the first week I got an e-mail stating it would be resolved and I will get feedback within 5 days. I am still waiting. Contacted them doesn't work and I just get told I will receive feedback soon.

I have been an FNB client my entire adult life and I have a private client account, I am just so shocked that FNB seems to have absolutely no regard for it's loyal customers. I can't state it in any stronger terms, I am disgusted.