FNB just blocks accounts then won’t lift the block

After waiting two weeks for my account to be unblocked due to a negative balance, speaking to a service agent on secure chat after 4:30pm last Friday and being told my account would be unblocked within 24 - 48 hours, come Sunday evening and my account is still blocked. Now I’m told I must phone to request it to be unblocked!!! So question is, who authorised the block, does FNB actually have any idea what they are doing, how must I get to work tomorrow m, who is going to make my payments on my car which is due on the 20th of a month? FNB won’t care, they just change your credit score and say oh well too bad!

Never in my life have I had this displeasure of interacting with such *********** people who do not want to work!

FNB, I suggest you review ALL the secure chat messages and figure out what exactly your business practice is because clearly you don’t know.