FNB just a joke

<p>I was supposed to make a pay and clear to one of my clients. The limit was more than my daily limit. I called the bank in the morning to have the urgent assist. She took long with me on the phone and confirmed that she had assisted. I had to try and make the pay and clear, it failed two times. I then refreshed my system and it failed. I then logged out and logged in again thinking that it will work. This time I was not Luck, I made a mistake and forgot the pay and clear and it went as a normal payment. </p> <p> </p> <p>I went to the bank and they confirmed that the stupit agent did nothing no pay and clear balance was changed. I called the bank and nothing was done. This is sad especially with banks that deal with people's moneys. Its a joke to have that service from a bank. Now that an amount which was supposed to reflect today was not made instant I am liable to a R2000 fine each day that it does not reflect. The manager could not Assist, The whole bank cannot assist they leave you to carry the burden of their underperformance. </p> <p> </p> <p>I have been with the bank for 8 years now, unfortunately this time they paved my exit. I need to bank where I am valued and where I trust the competent personnel.</p> <p> </p> <p> </p>