FNB JuristicCRS is very bad!!!

My account was frozen by the JuristicCRS department, they asked me to submit certain documents which I did. I called them and got one consultant who verified documents are okay but next time I called another consultant said they gave you the wrong documents. I have again submitted these new documents they required and called them and they said everything is fine, request has been escalated. I am still waiting for my account to be unfrozen.